Last Updated: 6 November 2025
V-Quest (“Services”) is provided by V-Quest Limited (“V-Quest”), trading as nezo. V-Quest is in trade. In subscribing to access and use the Services, or otherwise being granted access to the Services, you agree to the following terms of use and conditions. All subscribed users of the Services are deemed to have read, accepted and comply with these terms of use and conditions. If purchasing a subscription for two or more users, it will be your responsibility to ensure that the additional users read and comply with these terms of use and conditions. You accept that any breach by those users of these terms of use and conditions will be deemed to be a breach by you.
In using the Services you agree that these terms and conditions supersede and take precedence over any additional agreed terms or conditions of any type that are in conflict with these terms (and the exact clauses of these terms of use have not been explicitly referred to and amended or removed by agreement between V-Quest and you). You agree that these terms override and take precedence over those conflicting terms and conditions.
You must register, pay the necessary subscription fees, and agree to these terms of use and conditions in order to access the Services. You may not provide any other person access to or use of the Services on your behalf, nor may you sub-license, assign, or sell any of your rights or permissions to use the Services, unless expressly authorised by these terms or as otherwise agreed with us in writing.
It is your responsibility when registering an account with us to choose and maintain a secure password and username. To complete the registration process, you must include your full name, and any other details we may require. You are responsible for maintaining the accuracy of this information. False or misleading registrations are not permitted.
Each login (username and password) is unique to a specific individual. Every individual who wants to utilise the Services needs to have their own login. Generic or shared logins are not allowable and should not be promoted.
If we believe it is essential to protect the security of the Services or any person, if your login is being used improperly and in conflict with these terms, or has been compromised in any other way, we may suspend or disable your account.
Upon receipt of your payment, you will be provided with access to your subscription to the Services. You can renew your subscription to the Services and increase the number of users (“Authorised Users”) who are permitted to access the Services under your subscription by using the billing options in your online account.
Single User Access = POA
Users within your organisation and/or authorised business partners of your organisation who you have specified will need access to the Services for each subscription may be considered Authorised Users. No unauthorised end user or end users without a valid business relationship with your organisation are permitted to access the Services.
You agree and understand that any false information you provide to V-Quest regarding the number and identity of end users, the use of the Service by end users who are not authorised, or the distribution of data and information obtained in use of the Services (“Data and Information”) to end users who, in V-Quest’s reasonable opinion, do not have a legitimate business relationship with your organisation, may result in the immediate termination of your subscription to the Services.
It is your responsibility to make sure that there are no unauthorised users of the Service that do not have a legitimate business relationship with you. Please contact V-Quest Limited immediately if you become aware of unauthorised use of the Services or if you are unsure if a user is authorised and has a genuine business relationship with you.
Payments for subscriptions are processed and managed by our authorised payment partner, Paddle.com Market Limited (“Paddle”), which acts as our Merchant of Record.
You may cancel your subscription at any time through your Paddle account or by contacting our support team. Cancellations prevent future renewals but do not entitle you to a refund for any unused portion of the current billing period, except as required by law.
If you are purchasing as a consumer (not on behalf of a business) and reside in a jurisdiction that provides a statutory right of withdrawal (for example, under EU or UK law), you may cancel your order within 14 days of purchase without giving a reason, unless the digital service has already been accessed or used. Once access to the Service begins, you acknowledge that your right to withdraw is waived.
Refunds outside these statutory rights are at V-Quest’s discretion and may be declined in cases such as fraud, abuse, or violation of these terms. To request a refund, contact customer support via the “Contact Us” link in your receipt email or through nezo-app.com.
You are solely responsible for all expenditures related to desktop and mobile devices, communication connectivity, and system compatibility. You acknowledge that any fees incurred achieving connectivity and compatibility are not the fault of V-Quest.
Our fees will be reviewed on an annual basis and we retain the right to increase our fee for the Services. Any adjustments to the fees will take effect at the renewal date of your annual subscription. You have at that time the option to stop using the Services if you are unhappy with any fee increases.
You may access the Services and put the Data and Information you access to any Permitted Use if you create an account, subscribe to our Services, and pay our subscription costs. The following are the “Permitted Uses” of our Services and the Data and Information you access:
For the avoidance of doubt, you do not acquire any copyright ownership in the Data and Information, and you are not permitted to engage in any activity or use of the Data and Information, unless it is a Permitted Use, without our prior written authorisation. For instance, you acknowledge that you are not allowed to (and will not authorise or encourage anybody else to):
V-Quest or its licensors are the only owners of all copyright in the Data and Information, including but not limited to photographs, images, diagrams, texts, and graphics. Except as expressly provided by these terms and conditions or by us individually in writing, you may not copy, reproduce, or disseminate any Data and Information.
You hereby grant to V-Quest and each of its partners, affiliates, parent companies, related entities, successors, and assigns a worldwide, royalty-free, perpetual, irrevocable, assignable right and licence to use (publicly or otherwise) any data and information that you provide to us, whether alone or in combination with other data or parties. You warrant you have all necessary authorisations to grant this licence and that our use will not violate third-party rights. You agree to indemnify us for losses arising from a lack of such rights.
Unauthorised use, copying, reproduction, or distribution of the Data and Information is a breach of contract that may also violate the Copyright Act 1994 and be illegal. Upon conviction, you may be subject to fines or imprisonment in addition to damages.
Mis-use of the Services or the Data and Information, or any other violation of these terms and conditions, may result in termination of your subscription without prior notice and without owing you a refund, without limiting the legal rights and remedies available to V-Quest.
The Data and Information should not be used as a substitute for consulting a professional quantity surveyor, architect, engineer or builder. The information and data are a guide only. You are solely responsible for your use of any Data and Information found in the Services.
Even though we make every effort to keep the information correct and current, EPD data updates, product updates, manufacturing changes, price fluctuations, and changes in construction codes can cause any of the Data and Information to become outdated or erroneous at any time. V-Quest makes no promises or warranties regarding accuracy or currency.
Before taking any action, you should seek advice from suitably experienced professionals with specific knowledge of your project.
To the fullest extent permissible by law, you acknowledge and agree that V-Quest is not and will not be liable to you for: (i) any losses, expenses, or harms you might suffer (directly or indirectly) as a result of your use or exploitation of the Services or the Data and Information; or (ii) any loss or damage resulting from your failure to obtain appropriate guidance for your particular situation.
This limitation of liability does not affect consumers’ rights under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 (as defined in those Acts). The Consumer Guarantees Act 1993 does not apply if you are using the Services for business purposes.
Each region’s data and information appropriateness requirements are different. For instance, the New Zealand data set is solely appropriate for usage in that location. Any other nation would not be able to use it. It is the user’s responsibility to select the correct regional source data provided by the Services. Any incorrect selection of regional data is not the fault of V-Quest.
You may stop your use of the Services and terminate your account at any time. Except as expressly provided for in these terms and conditions, you will not receive a refund for any portion of the subscription costs you have paid if you close your account prior to the expiration of your subscription.
If you violate any of these terms and conditions, including by failing to pay our subscription fees when due, we have the right to suspend or terminate your account without prior notice.
We have the right at any time to deny service to anybody for any reason and to suspend or stop providing the Services, in whole or in part. The payment of any refund is handled through Paddle and remains subject to Paddle’s refund procedures and applicable consumer protection laws.
You consent to receive email updates and marketing materials from us by accepting our terms and conditions. By clicking the unsubscribe link in the footer of our emails, you can withdraw your consent at any time.
If you are a registered user, we may send you messages about our existing or upcoming products and services (via email or other internal channels). You agree to receive such messages by accepting these terms when creating an account.
Our Privacy Policy explains how we gather, store, use, and disclose personal data. By accepting these terms and conditions, you acknowledge reading our Privacy Policy and consenting to the ways in which we may use and disclose your personal information as set forth in that policy.
We reserve the right to modify these terms and conditions as well as our Privacy Policy at any time. If we do, we’ll let you know by posting a notice on this website or sending you an email. You consent to notification of a change being posted on this website being regarded as notice to you. You agree to the changes if you continue to use our Services after they are made.
These terms and conditions apply to any new functions that improve or modify the Services, including the introduction of additional V-Quest tools and resources.
You guarantee and affirm to us that you are fully qualified and authorised by law to enter into and comply with these terms and conditions.
You must not:
Our failure to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
These terms and conditions, which govern your use of the Services, are the whole agreement between you and us unless otherwise clearly stated in writing.
If any provision in these terms and conditions is found to be invalid or unenforceable, to any person or situation: (i) to the fullest extent authorised by law, such provision will nonetheless apply to any other individuals or situations not affected by the illegality or unenforceability; (ii) in regards to those individuals or circumstances giving rise to the illegality or unenforceability, the provision shall be revised to reflect the original intention as nearly as feasible in line with relevant law; and (iii) the remaining provisions of these terms and conditions will remain valid and enforceable.
These terms and conditions and your use of the Services are subject to New Zealand law, which will also be used to interpret them. You expressly accept the non-exclusive jurisdiction of the New Zealand courts.