Last Updated: 6 November 2025
V-Quest Limited, trading as nezo (“we”, “us”, or “our”) respects the privacy of our users (“user” or “you”). This privacy policy outlines how we make use of the information you submit to us.
This privacy statement is subject to change at any time and for any reason. The “Last Updated” date above will be updated when changes are made. Any changes or modifications take effect immediately upon posting the revised Privacy Policy on the site. By continuing to use the site after a revised Privacy Policy is posted, you are deemed to have accepted the changes. Please check this page frequently to review the most recent terms.
We may gather information about you in a variety of ways, including when you download or purchase a product, or when you take part in certain site-related activities.
We and a third party (Google Analytics) collect information such as:
This helps measure content popularity and analyse technical issues with the service, website and content. We use data received from Google Analytics solely to enhance our services. Google Analytics and our website technology collect the anonymised data described above (not your name or other direct identifiers). Google may set a persistent cookie to recognise you as a distinct user. Please see Google’s terms and privacy policy for how Google may use and disclose analytics data.
We may receive your personal data from Paddle as part of purchase and onboarding (for example, name, email, purchase date, plan type, country of billing). When we do, we treat that data as described in this policy. Paddle acts as data controller in respect of payment and billing data and remains subject to its own Privacy Policy. You can review this at https://www.paddle.com/legal/privacy.
We act as the data controller (or joint controller) for the data we collect or receive directly. We only use your data for the purposes described in this policy (e.g., delivering the service, customer support, improvement, analytics) and only share it with third parties (such as hosting providers or support tools) under appropriate contractual safeguards.
You agree that these third-party suppliers may collect and use information in connection with your use of the site. We advise you to review their privacy statements. We don’t give these vendors your payment card details. If you do not want information gathered and used by tracking technology, you can visit the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.
We process personal data on the lawful bases of contractual necessity (to deliver the service you purchase), legitimate interests (to maintain and improve our services), and, where applicable, consent (for marketing communications).
Your data may be transferred to and processed in the United Kingdom, the European Union, the United States, or other jurisdictions where Paddle and our service providers operate. These transfers occur under lawful mechanisms such as UK Adequacy Regulations, EU Standard Contractual Clauses, or equivalent safeguards.
When you purchase from our site, we collect personal information (name, email address, postal address, phone number) and transaction information. We keep transactional records in our databases but do not store card or payment account details. Our payment processor, Paddle, may store certain financial information (such as card details). Please review Paddle’s privacy policy for details.
When you download any program, you provide your name and email address, which we record. We also record your newsletter preferences. In addition to the data described above, we may record:
We store only the information you willingly submit via the form, to fulfil your request.
Accurate information enables us to provide you with a seamless, effective, and customised experience. Specifically, we may use information collected about you via the site to:
Except in the circumstances listed below, we will not transmit or disclose your personal information to third parties:
Our website may contain links to third-party websites. Our privacy policy applies only to our website; if you click a link to a third party, you should read their privacy policy.
We use administrative, technical, and physical security measures to protect your personal information. V-Quest Limited stores your information on Google Cloud. Google’s terms and privacy policy limit how Google may use and disclose data. Please refer to Google Cloud’s privacy policy.
No security mechanism is flawless or impenetrable, and no means of data transmission can be guaranteed against interception or misuse. Information shared online may be intercepted and used inappropriately by third parties. If you submit personal information, we cannot guarantee absolute security.
It is your duty to keep your licence activation code secure. Emails and other communications you send to us are not encrypted; please avoid sending confidential information through these channels.
We use commercially reasonable efforts to keep your personal information current. Please notify us promptly if your personal circumstances change so we can update our records.
V-Quest Limited wants to ensure you are aware of your data protection rights. Each user has the right to:
Because your purchase is processed via Paddle, you may have rights both regarding data held by us and data held by Paddle. To exercise rights related to data we hold, contact us at info@nezo-app.com. For data within Paddle’s payment/billing systems (e.g., full billing address, card transaction records, tax invoice details), please refer to Paddle’s Privacy Policy and contact Paddle if needed.
We will respond to your request regarding data we hold without undue delay, typically within 30 days, unless otherwise required by law. You may also lodge a complaint with the Information Commissioner’s Office.
You may review or modify licence information at any time, or cancel your licence by contacting us using the details below. If you ask us to end your licence, we will deactivate it and, where possible, delete or anonymise your personal data. Some information may be retained to prevent fraud, address issues, assist investigations, enforce our Terms of Use, and/or satisfy legal requirements.
If you no longer wish to receive correspondence or marketing emails, you may opt out by:
We retain your information for as long as is required for the purposes for which it was collected and for other authorised purposes, including legal, regulatory, and legitimate business purposes. When no longer required, we securely delete or permanently anonymise your personal information. We continuously review our retention schedules.
Payment-related information handled by Paddle is retained in accordance with Paddle’s legal obligations and retention schedule; we do not control or shorten that retention period.
We use Paddle.com Market Limited (“Paddle”) as our Merchant of Record for all transactions. When you purchase our service, you contract directly with Paddle. Paddle issues invoices, processes payments (including tax/VAT/GST/HST compliance), and manages relevant billing and payment data.
We receive from Paddle only the information necessary to: (i) provide the service, (ii) support your account, and (iii) fulfil contractual obligations to you. We do not collect or store your full payment card details or tax-compliance data handled by Paddle. For questions about payment processing, invoices or refunds, you may contact Paddle first, or contact us and we will liaise with Paddle as appropriate.
If you have any questions about this policy, the information we hold about you, or how to exercise your data protection rights, please contact us: